Master Service Agreement is an agreement made between two or more parties in which they both agree to most of the terms used to govern any future agreements or future transactions. Master Service Agreements are predominantly utilised by website developers, software developers or sellers of other digital product where on-going services are likely.
They set out standard terms that deal with clear definitions of the scope of services, the term of the services, intellectual property ownership and confidentiality.
Each Business Kitz resource contains comprehensive guidance notes as well as helpful suggestions to assist you with populating the document.
Our Master Service Agreement Template includes an introductory template letter that covers:
- The nature of the engagement
- How the agreement should be executed
An editable schedule with detailed instructions that you can amend (to suit your business) that covers:
- Start and end dates
- Service provider
- Service fees
- Invoicing details
- Payment details
Terms and conditions that you can amend that covers:
- Support services and excluded support services
- Fees and expenses
- Invoicing and payments
- Client obligations and rights
- Intellectual property and assignment
- Third-party materials
- Client data
- Media release
- Acceptance testing
- Incorporation of other terms
- Hosting software
- Limitation of liability
- No guarantees or warranties
- Authority to purchase third party products and services
- Right to sub-contract
- General legal protections
The Master Service Agreement Template also includes two annexures:
- Annexure 1 which defines the statement of works to be completed; and
- Annexure 2 which defines what support services you will offer your client.
Why does your business need a Master Service Agreement Template (software and digital products)?
Master Service Agreements are important for businesses that provide a range of services and would like to standardise their terms and conditions for easy use, particularly with recurring clients.
For service providers (website, software developers or digital product providers), Master Service Agreements protect the payment of their fees and their liability.
For customers, a comprehensive Master Service Agreement will predominantly protect your intellectual property, assist you to manage the service provider’s fees and allow you to clearly understand the service you can expect and not expect.
The Business Kitz Master Service Agreement Template is a very comprehensive agreement and covers many facets of the relationship that need to be considered from both the customer and service provider’s perspective.
If you are looking for an agreement template to be used for a service either in a one-off arrangement or if the service is to be the same for each customer, you should consider whether a Service Provider Agreement would be more suitable.
IMPORTANT NOTICE: While you are purchasing a very comprehensive Australian template, it is important to understand that the purchasing of this template is not considered legal advice. If you require legal advice and support utilising this template, or if you have other questions, you can book a free 15 minute consultation with a team member from our associated law firm Legal Kitz. BOOK NOW
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