Each Business Kitz resource contains comprehensive guidance notes as well as helpful suggestions to assist you with populating the document.
Our Master Service Agreement Template includes an introductory template letter that covers:
- The nature of the engagement
- How the agreement should be executed
An editable schedule with detailed instructions that you can amend (to suit your business) that covers:
- Start and end dates
- Service provider
- Service fees
- Invoicing details
- Payment details
Terms and conditions that you can amend that covers:
- Support services and excluded support services
- Fees and expenses
- Invoicing and payments
- Client obligations and rights
- Intellectual property and assignment
- Third-party materials
- Client data
- Media release
- Acceptance testing
- Incorporation of other terms
- Hosting software
- Limitation of liability
- No guarantees or warranties
- Authority to purchase third party products and services
- Right to sub-contract
- General legal protections
The Master Services Agreement Template also includes two annexures:
- Annexure 1 which defines the statement of works to be completed; and
- Annexure 2 which defines what support services you will offer your client.
Why does your business need a Master Services Agreement Template (software and digital products)?
Master Service Agreement is an agreement made between two or more parties in which they both agree to most of the terms used to govern any future agreements or future transactions. Master Services Agreements are predominantly utilised by website developers, software developers or sellers of other digital product where on-going services are likely.
They set out standard terms that deal with clear definitions of the scope of services, the term of the services, intellectual property ownership and confidentiality.
Master Service Agreements are important for businesses that provide a range of services and would like to standardise their terms and conditions for easy use, particularly with recurring clients.
For service providers (website, software developers or digital product providers), Master Services Agreements protect the payment of their fees and their liability.
For customers, a comprehensive Master Services Agreement will predominantly protect your intellectual property, assist you to manage the service provider’s fees and allow you to clearly understand the service you can expect and not expect.
Business Kitz Master Services Agreement Template is a very comprehensive agreement and covers many facets of the relationship that need to be considered from both the customer and service provider’s perspective.
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